Responding to COVID-19
A Message from our CEO:
I know a lot of us are waiting on things to go back to “normal” but the truth is, I am not sure if or when that will happen. Instead, we must adapt to the effects of COVID-19 and begin adjusting to this “new normal.” Here at Sun Energy California we are striving to do exactly that.
Sun Energy CA is committed to the health and safety of our community. While we were unable to provide services in a safe manner in the prior months, those risks are now becoming more manageable. We are excited to be open so we can continue our mission of saving our customers money while making the earth a better place for future generations.
As we all continue to transition and adapt, its important that our customers know that we are taking your safety seriously. Times are tough right now for a lot of families, so it’s vital we take all the necessary precautions. We are also being proactive about offering relief programs to help ease the expense of going solar during this time.
Your well-being is our top priority.
The health and safety of our customers and employees remains the most important issue for Sun Energy CA. As we continue to monitor events from the coronavirus (COVID-19), we will implement additional safeguards to eliminate any exposure risk.
Sun Energy Relief Programs
As we all adapt and adjust to this new normal, we are here to assist in any way we can. We would also like to help new and future customers by offering a number of assistance programs along with cash relief to affected families that are ready to use solar energy in their homes.
Our precautions to keep you safe
If the current pandemic has prompted your interest in going solar, please note that we are taking extra precautions including:
- Personal consultations have been changed to ensure we remain 100% compliant with the guidance from CDC and WHO on social distance and interaction. We are now offering zero-contact video consultations in addition to in-home meetings. If an in-home meeting is requested, all team members will be cleared of any symptoms prior to leaving the office. Additionally, our employees will be wearing face-masks, gloves, and providing disinfectant spray/hand sanitizer.
- Designing your solar panel system can be carried out with the same zero-contact procedure. There will be no difference in accuracy, time-to-install, or the safety of your family.
- The solar panel install process is by nature, an outdoor process, and the install team can work at a safe distance with zero contact.
Our main office is now open again and will remain open for regular business with hours of 9AM – 8PM Monday through Friday, and 9AM – 5PM on Saturday. We can still be reached at our main number of (760) 545-8466 or via email at email@example.com. Please do not hesitate to reach out if you have any questions or concerns.
Frequently Asked Questions about solar power during COVID-19
We have put together the following answer to some questions we have been getting from new customers, and how the changes to service might affect them.
What if I don’t want anyone in my home?
While most people may prefer face-to-face consultations, our team is ready to provide service and install solar energy in your home while ensuring that all communication can be done over phone and video.
Does Sun Energy CA still conduct in-home consultations and services?
Yes! With our offices back in business, we would be honored to be invited into your home. Please be aware that we’re following all the CDC Guidelines, as well as our own additional precautions, to ensure that we are keeping your family safe.
What precautions will Sun Energy CA take when visiting my home?
- We will call or text you when we arrive, to ensure your home is safe.
- We are avoiding any person-to-person contact (waving instead of shaking hands).
- Washing our hands between visits.
- Cleaning and sanitizing all our equipment before and after each visit.
- Monitoring and communicating any changes as they happen.
I’m too nervous to let anyone in my home at this time. Should I reschedule my appointment?
Short answer is no. However, we will always defer to your comfort level as a homeowner and will do what is necessary to keep you safe.
Home consultations: Our team can limit their visit to the outside of your home. Instead of knocking on your door, we may call or text. During the consultation we may also ask about your home’s interior instead of looking for ourselves. However, a face-to-face consultation is always best.
Installation: The installation process does not require any contact with your family. The install team will limit their visit to the outside of your home as much as possible. While connecting the system to your electrical panel, entry into your home may be required. However, we will call or text you before arrival to explain the details.
Inspection: The vast majority of inspections take place outside of the home. On rare occasions, a municipal inspector may need to enter your garage or attic for access to some equipment, but you do not need to accompany the inspector when they are doing their job.
Will my installation be impacted by COVID-19?
The first priority for all of us is to maintain our health and safety. We are committed to you and are working hard to ensure all installations are proceeding at the fastest pace possible. We’ll keep monitoring every situation and will reach out to any customer to adjust expectations as necessary. We simply cannot predict the future, but we are confident in our abilities to make this process as seamless as possible for you and yours.
Will COVID-19 cause any delays in getting my system activated?
There are many factors that may impact the time it takes to activate your solar energy system and it’s always important that we be honest with our customers regarding these and set proper expectations. We schedule appointments with the local municipalities that are dealing with their own effects of COVID-19, this, in turn, can affect turnaround time on how quickly your solar energy system is powered on. The same problems could also apply to your energy utility company. While these issues have rarely happened, we believe its best you be informed on all possibilites.
We promise that we will maintain regular contact with you until your solar energy system is installed and activated.