Sun Energy CA Response to COVID-19
A Message from our CEO:
I know a lot of us are waiting on things to go back to “normal” but the truth is, I am not sure that will happen. Instead, we must adapt to our current situation and begin adjusting to this “new normal.” Here at Sun Energy California we are striving to do the same.
Everyone at Sun Energy CA is committed to the health and safety of our community. While we were unable to provide services in a safe manner in the prior months, with those risks beginning to subside, we are excited to reopen and continue with our mission of helping the community go green and our customers save money!
As we all work towards this new future, I would like to let you know that my only objective is to help in any way possible. Times are tight right now for a lot of families. Be that being laid off, unable to receive unemployment, or just the stress of homeschooling or working from home.
We’ve all been affected in one way or another, and I know you’ve heard this saying a lot: ‘We’re in this together’. Well I’m willing to put my money where my mouth is. We will be offering Sun Energy Relief Programs to help lessen the burden for our customers.
Your well-being is our top priority.
The health and safety of our customers and employees remains the most important issue for Sun Energy CA, as we continue to monitor events from the coronavirus (COVID-19) situation and we will implement additional safeguards to eliminate any exposure risk or spreading of the virus.
Sun Energy Relief Programs
As we all adapt and adjust with our current situation, we want to let all our valued customers know that we are here to assist in any way possible. We would also like to help and future customers by offering a number of assistance programs, offering cash relief to affected families that are ready to use solar energy in their homes.
Our precautions to keep you safe
If the current situation has prompted your interest in going solar, please note that we are taking extra precautions including:
- Personal consultations have been changed to ensure we remain 100% compliant with the guidance from CDC and WHO on social distance and interaction. We are now offering zero contact video consultations in addition to in-home meetings. If an in-home meeting is requested, all team members will be cleared of any symptoms or high temperature prior to leaving the office. In addition they will be wearing face-masks, gloves, and providing disinfectant spray.
- Designing your solar panel system can be carried out with the same zero contact procedure. There will be no difference in accuracy, time-to-install, or the safety of your family.
- The solar panel install process is by nature an outdoor process, and the install team can work at a safe social distance with zero contact.
Our main office is now open again and will remain open for regular business with hours of 9AM – 8PM Monday through Friday, and 9AM – 5PM on Saturday. We can still be reached at our main number of (760) 545-8466 or via email at firstname.lastname@example.org.
Frequently Asked Questions about solar power during COVID-19
We have put together the following answer to some questions we have been getting from new customers, and how the changes to service might affect them.
What if I don’t want anyone in my home?
While most people may prefer face-to-face consultations, our team is ready to provide service and install solar energy in your home while ensuring that all communication can be done over phone and video.
Does Sun Energy CA still conduct in-home consultations and services?
Yes! We have just reopened our offices and would be honored to be invited into your home. Please be aware that we’re following all the CDC Guidelines, as well as our own additional precautions, to ensure that we are keeping your family safe.
What precautions will Sun Energy CA take when visiting my home?
- We will call or text you when we arrive, to ensure your home is safe.
- We are avoiding any person-to-person contact (like waving instead of shaking hands).
- Washing our hands between visits.
- Cleaning and sanitizing all our equipment before and after each visit.
- Monitoring and communicating any changes as they happen.
I’m too nervous to let anyone in my home at this time. Should I reschedule my appointment?
Short answer is No. However we will always defer to your comfort level as a homeowner and will do what is necessary to keep you safe.
Home consultations: Our team can limit their visit to the outside of your home. Instead of knocking on your door, we may call or text. During the consultation we may also ask about your home’s interior instead of looking for ourselves. However, a face-to-face consultation is always best.
Installation: The installation process does not require any contact with your family. The install team will limit their visit to the outside of your home as much as possible. Connecting the system to your electrical panel, so entry into your home may be required. However, we will call or text you before arrival to explain what we’ll be doing and how long we’ll be there.
Inspection: The vast majority of inspections take place outside of the home. On rare occasions, a municipal inspector may need to enter your garage or attic for access to some equipment, but you do not need to accompany the inspector when they are doing their job.
Will my installation be impacted by COVID-19?
The first priority for all of us is to stay safe. We are committed to you and are working hard to ensure all installations are proceeding at the fastest pace possible. We’ll keep monitoring every situation and will reach out to any customer to adjust expectations as necessary. We simply cannot predict the future, but we will continue to work hard to make your future bright.
Will COVID-19 cause any delays in getting my system activated?
There are many factors that may impact the time it takes to activate your solar energy system. We schedule appointments with the local municipalities, they may be having issues dealing with COVID-19, which may affect turnaround time on how quickly your solar energy system is powered on. The same problems also apply to your energy utility company. Because of these delays, we will do everything in our power to prioritize the work required to get your system activated.
We promise that we will maintain regular contact with you until your solar energy system is installed and activated.